Delivery & Terms

Mad in England accepts all major credit cards via Pay Pal, if you are a UK customer and would like to pay by cheque please e-mail us.

All payments are processed securely via Paypal, you do not need a Paypal account to pay for your tapestry. The site is secure and protected by government approved firewalls, your credit card details cannot be obtained by any other party. Your privacy is fully respected. The information collected on this site will be kept strictly confidential and will not be shared with any other third party organisation.

Delivery

Needlepoint kits will be dispatched once the payment has been processed (this may be delayed if paying by cheque). All orders are aimed to be dispatched within 3 – 5 working days, if not before. If there is going to be a delay in dispatching your order, we will email you to let you know.  First Class postage will now be £4.95 for your first Mad or Mini Mad.

Shipping rates by class and zone (subject to change)
Ship ClassZone 1Zone 2Zone 3
A (First Item) £4.95 £9.95 £16.65
A (Additional Items) £1.00 £1.00 £1.00

For Class B Shipping for the MINI MAD KITS, postage and packaging is charged at £4.95 any additional mini kit is charged at £1.

The above delivery prices are based on Zone 1 being the UK, Zone 2 being Europe and Zone 3 being the rest of the world.   All our packages are sent First Class with Royal Mail (if you would like it ‘Confirmed’ ie signed for please allow another £2).  The additional package is for a second tapestry sent to the same address.

Overseas

All overseas deliveries are sent via Airmail using the Royal mail International Signed For service. Most European countries are delivered to within 3 working days after dispatch, outside of Europe usually within 5 – 10 working days after dispatch . You will be notified via e-mail when the goods are being dispatched to you.

We do not make any profit from our postage fees, it is calculated automatically from the weight of your order according to royal mail pricing structures, packaging is charged at cost. We do not charge for the additional packaging of your order.

Returns

The kits are packaged with great care and attention, but if however you are not happy with your purchase then please get in touch within seven days of receiving the item.

You must return your order to us in its original condition within 28 days in order to get an exchange or refund. Any returned items within this time will be refunded immediately minus the cost of the initial postage fee. Any kits that have been partially stitched or opened will not be refunded.

If you return an item then please use a secure postage method, so that you can trace where the package is, the item is your responsibility until we receive it.